Return & Refund Policy

You have 30 days from the date your order is delivered to request a return. Requests made after this window can't be accepted.

To be eligible for a return, items must be unused and in the same condition you received them — unopened, in their original packaging, with all seals intact. Proof of purchase (order number or receipt) is required. Items that are opened, used, or missing original packaging can't be returned unless they arrive damaged or faulty.

EVOURA steam eye masks are single-use personal hygiene items applied directly to the skin. For health and safety reasons, opened boxes and used masks can't be returned or resold, even if unopened sachets remain inside the box. If a mask arrives damaged or defective, contact us and we'll arrange a replacement or refund.

If your order arrives damaged, email support@evoura.com with a photo and your order number and we'll arrange a replacement or refund.

Received the wrong item? Contact us and we'll cover the cost of putting it right.

To confirm — Add how long refunds take to appear after approval.

Orders can be cancelled before they ship. Email us as soon as possible.

Email support@evoura.com with your order number and the reason for the return, and we'll send instructions.